It's really important to me that you are happy with your purchase, so please don't hesitate to contact me with any questions or concerns at hello@janelfoo.com

Shipping

My items are made to order. Once I receive your order, please allow 2-4 weeks for processing. Purchases are shipped USPS Priority Mail (2-3 business days) for domestic shipping. If you are experiencing a shopping emergency and need an order faster, please contact me and I will try my best to work with you on the turnaround time.

*International Shipping - Orders are shipped USPS Priority Mail (6-10 business days). I am not accountable for any duty or customs charges that may occur during international shipment. Please keep this in mind when ordering and be aware of your country's postal policies. I can't be held responsible for any items that are lost of stolen during transit. You may contact me if you're interested in adding insurance to your package.

Refunds and Exchanges

I package every order very carefully, but as these objects are made of fragile glass, damage may occur en route. If you receive an order that is damaged, please contact me within 48 hours with a description of any damages. I will make sure your item is replaced as soon as possible.

Since most of my items are made to order, all returns and exchanges will be considered on a case-by-case basis. Please contact me regarding any requests for a return or exchange within 7 days of receiving the item. Return shipping fees are the responsibility of the buyer. The returned item must be insured in case damages occur during shipping. If damages do occur, the buyer will be reimbursed once payment has been received from USPS. Postage and packaging are non-refundable.